ChatOnline – a live chat tool for your web site to fill your Dynamics CRM sales leads pipeline
WaveAccess ChatOnline is the ultimate tool allowing you to communicate with your customers when they visit
your web site, and due to its complete integration with Microsoft Dynamics CRM ChatOnline automatically saves the leads together with the conversations between visitors and your staff into Microsoft Dynamics CRM. A website is a storefront for customers to search out information. If customers can't find what they want in a short time, they leave. In a real store a salesperson can always help customers. So what about your site? WaveAccess created an online salesperson tool for your site: your customers can get the answers to the questions they need and you can get the sale, right now! All visitors to your shop are greeted by a salesperson.
Initiate conversation
Having published your phone number and your email address on the site, you assume that visitors will initiate the conversation. Seldom does the customer make the first call. With ChatOnline this problem is solved. You will be able to initiate the conversation.
How it works
After a visitor spends some time browsing your site – the chat greeting window pops up. The customer answers your leading question and in the same instance another chat window is popped up on your sales-person's PC. For that, the most common technologies are used – the customer uses his ordinary browser and the salesperson uses an ordinary messenger.
What is there for me
Your sales will grow You will be able to speak with your web site visitors, study them, come with a proposal of a solution for their problem based on your product or a service, and eventually either initiate the sale cycle or make the "instant" sale straightaway.
If you have an e-Commerce module on your site then you will be able to help your customer make a buying decision as in a traditional shop. The more complicated products you sell, the more options you provide – the more is the need for a human consultation and advice.
Your marketing campaigns will have higher response rates Visitor details will be saved in conjunction with the conversations. So you will get a list of people with whom you chatted and who know about you, and these chat history records could be analyzed to make accurate segmentation and to perform targeted marketing campaigns.
Your service quality will increase You will provide a new fast channel for communication with your customers. They will be able to get their questions answered promptly and their loyalty to your company will grow.
Key features
One operator can chat with 10+ site visitors simultaneously.
Configurable business rules engine selects the best available chat operator for each session.
An operator can redirect chat sessions to other operators according to areas of expertise.
The operator can use any instant messenger from a range of available XMPP clients such as Miranda or PSI.
The operator can work on PC as well as on Smartphones.
Complete integration with Microsoft CRM (for your site visitors the appropriate leads or contacts are created and conversations with them are saved to the note's field as well).
Built-in HTTP connector provided to integrate with any web application.
Available with source code.
Open architecture to implement custom chat commands for operators.
