Microsoft CRM and phone system convergence – integrate your Microsoft Dynamics CRM with trixbox and achieve the best CRM performance.
With help of Trixbox you will be able to:
call your customer directly from Microsoft Dynamics CRM with a single mouse click;
forward external phone calls automatically from your customers to the Microsoft Dynamics CRM users assigned to them;
pop-up the Microsoft Dynamics CRM form with information about the caller immediately before the call began;
record all the phone calls in Microsoft Dynamics CRM and listen to them on demand.
How will you benefit from this solution?
Cut costs - all of your incoming calls will be automatically forwarded to the proper person.
Increase service quality – each customer will be connected with the appropriate person.
Consolidate knowledge – all the information about the phone calls will be stored in a single, unified form for easy and convenient access within your enterprise.
